Refund Policy

Last updated: March 30, 2026.

This Refund Policy is an integral part of the Taroterra Terms of Use (Public Offer). It defines the conditions under which a user may request a refund for purchased services.

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1. DIGITAL CONTENT AND AI SERVICES

1.1. The Taroterra service provides access to digital content (analytical interpretations, psychological archetypes, and contextual analytics) generated in real time using artificial intelligence.

1.2. Since the service delivery begins immediately after payment is made (credits are added to your account), you provide prior consent and acknowledge that you lose the right to withdraw from the contract and request a refund once the service performance has effectively started.

2. NO REFUNDS

2.1. All sales on Taroterra are final. Payments for purchased credits (tokens) are non-refundable, unless otherwise provided for in this Policy or applicable consumer protection laws.

2.2. We do not provide prorated refunds for partially used credits.

2.3. Free credits provided as a welcome bonus or as part of promotions have no monetary value and cannot be exchanged for cash.

3. EXCEPTIONS AND TECHNICAL ERRORS

3.1. A refund may be considered by the Service administration only in cases of confirmed technical issues, specifically:

• Duplicate charge for the same transaction.
• Credits not added after successful payment confirmation by the payment system.

3.2. In such cases, you must contact support at [email protected] within 14 calendar days from the transaction date.

4. REFUND PROCEDURE

4.1. If a refund is approved, funds will be returned to the same bank card or payment method used for the payment.

4.2. The time it takes for funds to be credited depends on your bank’s rules and typically ranges from 3 to 10 business days.